KONE Residential Flow

Welcome to KONE Residential Flow! This tutorial describes how to use the KONE Flow mobile application.

• Quick Guides

  The following quick guides summarize the main steps of this tutorial in printable format:

  • KONE Residential Flow User Quick Guide (PDF)empty
  • Using KONE Residential Flow without Smartphone (PDF)
• Introduction

  The following topics provide a quick overview of KONE Residential Flow:

  • User journey
  • Overview of KONE Residential Flow site
  • Users
  • Facilities
  • Onboarding
  • Permissions
• Getting started

  The following topics help you to get started using KONE Flow:
  

  • Download and install KONE Flow mobile application
  • Sign up for KONE Flow
    
  • Onboard as main user
    
  • Onboard as main user not living in or using the facility
  • Onboard as sub-user
  • Invitation email
    
  • Use KONE Residential Flow without smartphone
  • Change location
• Opening doors

  The following topics describe how to open a door that is powered by KONE Residential Flow:

  • Open doors with smartphone key
  • Open doors with key tag
  • Open doors with keypad
• Controlling elevator

  The following topics describe how to use elevators that are powered by KONE Residential Flow:

  • Call elevator with KONE Flow
  • Call elevator with Amazon Alexa
    
  • Enable automatic elevator calls for yourself or visitors
• Using intercom

  The following topics describe how to manage intercom calls and open doors:

  • Open door for visitors during intercom call
  • Receive video call from intercom
    
  • Receive audio call from intercom
    
  • Take and manage intercom photos
  • Enable or disable intercom calls
• Managing access rights

  The following topics describe how to manage the access rights of the KONE Residential Flow users:

  • View Users
    
  • Manage User's access
• Managing settings

  The following topics describe how to manage the settings of KONE Residential Flow:

  • Manage My account
    
  • Manage Locations
  • Manage smartphone keys, key tags and key codes
    
  • Change your home floor for automatic elevator calls
  • Register new smartphone or replace old smartphone
  • Activate and manage intercom calls and nameplates
    
  • Manage intercom settings
  • Reset KONE Flow password